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Professional Development

5 Years IT Support · MSP & Enterprise · Active Learning

Background

Tier 2 IT Support Engineer with 5 years hands-on experience across MSP, enterprise financial services, and large-scale operations. Solid foundation in Windows/M365 infrastructure, Active Directory, user support, and operational troubleshooting.

Started in help desk. Five years across MSP, financial services, and large-scale fulfillment. Now building Linux, networking, and security skills hands-on while studying for Security+, CCNA, and RHCSA.

Work Style Assessment — Wonderlic Select

The Wonderlic Select assessment measures natural tendencies, personal drivers, and essential traits that predict job performance and satisfaction. These are not personality traits to perform — they are how I actually operate. The results below map directly to patterns visible throughout my work history.

Wonderlic Overview Overview
Natural Tendencies Natural Tendencies
Personal Drivers Personal Drivers
Natural Tendency
Highly Reserved

Introverted, private, and focused. Works best independently with clear objectives rather than open-ended group dynamics.

Led overnight IT operations at Amazon as the senior technician on a 1,500-associate floor — sole technical authority on shift, no manager on site. Transitioned to fully remote delivery for two simultaneous clients at VitalCORE without a drop in output.
Natural Tendency
Composed

Stays calm and measured when others might react. Performs consistently under pressure without needing external validation.

Maintained on-call availability for after-hours critical incidents at AtNetPlus across healthcare, manufacturing, and municipal clients. Every escalation at CRCU closed with root cause documented before the ticket closed.
Primary Driver
Driven by Investigative Work

Data-driven, scientific, and methodical. Energized by research, root cause analysis, and building systems from evidence rather than intuition.

Scripted recurring VMware, DNS, and Exchange operations at CRCU rather than executing them manually each time. Conducted formal weekly Exchange PII audits with header evidence. Built monthly CIO security deliverables from Darktrace behavioral data.
Secondary Driver
Supportive

Motivated by helping others succeed and removing obstacles for the team. Not performative — quietly effective.

At Amazon, matched project assignments to each technician's skill level to develop the team. Ran phishing simulation campaigns end to end including targeted remediation training for users who failed.
Supporting Trait
Structured

Builds systems and processes before executing. Prefers documented, repeatable workflows over ad-hoc decisions.

Owned change management lifecycle end to end at CRCU — intake, approval routing, maintenance window scheduling, post-change verification, and runbook documentation before executing any production change. Morning runbook covered eight systems daily.
Overview
Solves Defined Problems with Data

Prefers clearly scoped problems, leverages past experience, and applies research before acting. Not impulsive — thorough.

Averaged ten-minute resolution per ticket at Amazon across 400 workstations. Converted ad-hoc admin work into repeatable automated workflows at CRCU. Built pure-Python job aggregation tooling from scratch with no external dependencies.

Current Certifications & Study

CompTIA Security+ (SY0-701)

In progress. Studying threats, vulnerabilities, security architecture, implementation, operations, incident response, governance, and compliance.

Target: Q3 2026
CompTIA Network+ (Active)

Certified. TCP/IP, VLAN, routing, switching, subnetting, network design.

CompTIA A+ (Active)

Certified. Hardware, OS troubleshooting, networking fundamentals, security basics.

CCNA (In Queue)

Cisco Certified Network Associate. Planning Q4 2026. Routing, switching, VLANs, OSPF, ACLs, network design.

RHCSA (In Queue)

Red Hat Certified System Administrator. Planning Q1 2027. Linux system admin, file systems, services, SELinux, networking.

Building Skills — Active Projects

Linux Infrastructure Hardening Lab

Rocky Linux 9 production droplet. Self-directed hardening following industry best practices: SSH key-only auth, firewalld, fail2ban, SELinux enforcing, sysctl kernel hardening, ClamAV scanning, Lynis auditing.

Goal: Understand Linux security from first principles. Real-world applicable hardening.
Multi-Site nginx + SSL/TLS Deployment

Three production subdomains on single droplet using nginx server blocks, host-based routing, Let's Encrypt certificates with certbot auto-renewal.

Goal: Hands-on web infrastructure, certificate management, production site maintenance.
Python Automation Scripting

Building pure-Python scripts for infrastructure operations. Multi-source job data aggregation with SQLite dedup, 7-day freshness filtering, HTML reporting, cron scheduling. 13 sources, 500+ jobs per run.

Goal: Learn scripting to automate repetitive admin work. Start simple, build complexity.
GitHub + Git Workflow

Version control for all infrastructure code and automation scripts. Private repos for hardening docs, playbooks, and learning notes.

Goal: Industry-standard version control. Prepare for team-based development work.

Verified Experience (Resume-Based)

Next 6–12 Months